Refund policy

At NutryVox, we are committed to delivering high-quality supplements that meet strict standards of safety and performance. Due to the nature of our products, we maintain a limited return policy to ensure product integrity and customer safety.

Returns

We only accept returns under the following conditions:

  • The item was damaged upon arrival, or

  • The item was not delivered at all

We do not accept returns for:

  • Change of mind

  • Opened or used products

  • Incorrect orders placed by the customer

  • Personal taste or preference

Damaged or Defective Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To process your request, include:

  • Your order number

  • Clear photos of the damaged product and packaging

Once verified, we will offer:

  • A replacement, or

  • A full refund (based on availability)

Order Not Received

If your order has not arrived within the expected timeframe, please contact us.

After verification, we will:

  • Reship your order, or

  • Issue a full refund

Refunds

Approved refunds will be processed to your original payment method within 5–7 business days.

Contact Us

For any return or refund inquiries, reach out to us at:

Email: support@nutryvox.com (replace if needed)

Important Notes

  • Do not send items back without contacting us first

  • Unauthorized returns will not be accepted

  • We reserve the right to deny claims that do not meet our policy conditions